3D Operations Manager

Product

Kharkov

September 29, 2021

Our client is a leader in spatial computing. Their most notable products include our Structure Sensor line of 3D scanners, our Structure SDK 3D scanning software platform, and their mobile app for 3D scanning homes, Canvas, which was featured in Apple's own keynote about the iPhone 12 Pro as a significant example of what you can do with its new LiDAR sensor. They are a global company with offices in the United States, Russia, and Ukraine.

They are seeking a 3D Operations Manager Engineer to join a team and play a key role in making the  “magic” happen for customers of Canvas. Every day, our customers scan homes and upload those scans to their Scan To CAD service, which processes that data into CAD files, 2D drawings, and BIM models in various formats. That pipeline includes a mix of the latest computer vision and AI algorithms, advanced tools, and human operators, but they simply get an email within ~24 hours saying their files are ready. Customers frequently refer to this as their “easy button for as-builts,” and you will be responsible for overseeing the day-to-day of the human aspect of the pipeline.

Responsibilities

  • Along with the help of junior managers, ensuring all submitted jobs are processed as fast as possible, with maximum efficiency, and high quality; 
  • Driving increasing productivity of operators through better process, smarter use of tools, and unblocking problems, including identifying bottlenecks and opportunities for improvement; 
  • Balancing R&D and investments in improving process or documentation against delivering jobs on time;
  • Supervising measurement of various productivity and quality metrics and ensuring data integrity;
  • Regular reporting of S2C process, trends, progress, and plans, including when there are bottlenecks, resource constraints, or other problems that can’t be solved within the team;
  • Suggesting, implementing, and reporting on experiments and pilots to test new outputs, new approaches, and new tools;
  • Breaking down high-level team goals into milestones and actionable tasks, and tracking progress against the goals;
  • Keeping S2C teams motivated and at the same time making sure they don’t burn down;
  • Acting as liaison between operations team and business teams, including triaging and addressing problems, changing prioritization, and explaining cause of outcomes.

Requirements

  • Project management experience of 2+ years;
  • Experience in technical documentation development;
  • Basic knowledge of 3D architectural software (SketchUp, Revit, ArchiCAD, AutoCAD) as well as common pipelines, tools, and workflows for using these tools to create construction drawings, 3D visualizations, and other outputs;
  • Ability to analyze, internalize, and simplify complex operational processes;
  • Ability to problem-solve quickly and under pressure;
  • Ability to predict potential problems based on operational metrics;
  • Experience leading a team of 50+ people;
  • Stress resistance and proven leadership;
  • Excellent written and verbal communication skills;
  • Upper-intermediate level written and spoken English.

Bonus points for

  • Architectural education;
  • Experience in leading 3D modeling or architectural teams;
  • Experience mentoring and developing talent;
  • Advanced level of English;
  • Basic knowledge of Asana and Confluence.

We offer excellent benefits, including but not limited to

  • People-oriented management without bureaucracy;
  • Competitive compensation; 
  • Flexible schedule;
  • 15 working days of annual paid vacation;
  • Paid sick-leaves;
  • Friendly and engaging professional team;
  • An opportunity for self-realization, career and professional growth;
  • Accounting and legal support.

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