Customer Success Manager


Kharkiv or remote

November 19, 2021

Our client is a U.S.-based, well-funded technology company. Its entire team is distributed across the U.S. and Europe.

We are looking for a Customer Success Manager to join a fast-growing team. As a member of the team, you will help to improve a portal - the leading e-commerce platform for US Agricultural Retail (think Shopify for Agriculture). You will work directly with the Head of Product in defining the product roadmap and coming up with innovative solutions to grow the business. Our client believes in craftsmanship and attention to details at every level; software development that can be easily understood, maintained, and extended.


  • Work directly with US team;
  • Coordinate the set-up and on-boarding for all of our customers;
  • Build and maintain a process to keep the trains running smoothly and on time;
  • Manage the communication across multiple teams.


  • At least 2 years of experience working in the position of Customer Success Manager, Project Coordinator, or Project Manager;
  • Proficient project planning skills, including the ability to organize, schedule, estimate, and control project work in order to meet deadlines and achieve business goals;
  • Experience in forecasting, monitoring, and managing project budget;
  • Strong client-oriented attitude;
  • Experience in communicating with foreign customers;
  • Upper-Intermediate level of English or higher.

Bonus points for

We offer excellent benefits, including but not limited to

  • Great Team - you will work with a close-knit team of very experienced full-stack engineers who will help you grow and learn from you;
  • People First - we will seek to maximize your personal growth and long-term career success during your time with the company and beyond. We value our employees' lives and aspirations outside of the company;
  • Ownership and Autonomy - you will have the power to realize opportunities, drive change, and delight customers;
  • Clear Expectations - performance goals are rooted in our company values and objectives;
  • Competitive Salary - we know money isn’t everything, but you will be properly compensated for your work.

Application form

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